SharePoint SSRS Add in fails – rsCustomAction.exe failed to configure, Error code is: 1

SharePoint SSRS Add in fails – rsCustomAction.exe failed to configure, Error code is: 1

While configuring SharePoint Server Reporting Services (SSRS) at my client, I had a really strange problem on one of the farms… I couldn’t get the SSRS Addin to install. I tried rebooting, repairing but nothing. After digging out in the logs, I found this funny error message:

CA MSG : rsCustomAction.exe failed to configure, Error code is: 1

CustomAction RSSP_CAInstall_64 returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)

rsCustomAction.exe failed to configure, Error code is: 1

Also, for the information I was running SQL 2012 SP1 + Windows Server 2012 R2. You might also see something like this in the logs:

Long Story Short, after a lot of googling and asking for help from SQL & SharePoint masters, I found out that the bug is because I had a line commented in the web.config file of a web application. As strange as this may sound, after deleting the commented line, the install went through perfectly. I couldn’t find any official documentation on this, so if this worked for you please share it in the comments!

Drop a comment if this helped!

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Comments
Ramiro Mosquera

1. Install the SharePoint Reporting Services Add-In with Skip Custom Action
rsSharePoint.msi SKIPCA=1 /lx File.log
2. Look for rsCustomAction.exe in your %temp% folder, and execute:
rsCustomAction.exe /i > File2.log

You could check your log file for errors.

Also, check if your web.config files are write protected or have comments , backup the config files and delete the comments.

Hello,

Same issue.. I follow your instructinos by removing all the commented line in my web.config web applications

AND IT WORKS !!!

Thx 4 sharing

Muhammad Tahir Khan

Hi
Vlad Catrinescu,

I use you tec and remove all commented line by web.config now it works fine.

Rgds

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